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Fortitude ValleyPermanent

Recoveries Specialist & Team Lead | Insuret

About the business

Insuret is an underwriting agency offering market leading insurance products and services to fleet businesses which includes rental car fleets, peer to peer fleets, rideshare fleets and more. With over 25 years of industry experience in administering fleet insurance programs, we boast a professional and collaborative team who are passionate about delivering services designed to meet the needs of our clients.

As we continue our journey of growth, Insuret offers an exciting opportunity for a Recoveries Specialist & Team Lead to join the team in a newly created role!

About the Job

We are seeking an enthusiastic and experienced individual to join our Team in a permanent full-time role, reporting to the Claims Manager. As the successful candidate, you will bring with you a track record in managing claims recoveries. In addition, you will bring demonstrated experience in supporting leadership to guide, coach, and mentor team members. In your day to day you will:

  • Manage a portfolio of unique motor vehicle claims and recoveries, ensuring timely and effective resolution.
  • Undertake end to end claims management – from initial lodgement, determinations, working with suppliers, ongoing customer/broker contact, through to finalisation.
  • Determine claim liability and be able to communicate outcomes effectively with customers and other parties.
  • Negotiate settlements with customers, intermediaries and third parties.
  • Dealing with escalated/complex claims matters that are referred to you by team members within delegated authority.
  • Support the Claims Manager where needed to provide guidance and leadership to the claims team to foster a strong, collaborative and positive culture.
  • Be the escalation point for other team members within their delegated authority.
  • Provide formal and informal coaching, training and guidance for team members.
  • Triage and address complaints and incidents.
  • Attend and actively participate in meetings with clients, insurers and service suppliers.
  • Work closely with internal teams to ensure adherence to regulatory guidelines and to provide optimal claim outcomes for our customers and the business.
  • Identify areas for improvement in processes, systems, guidelines within the business and recommend potential solutions to ensure Insuret can operate in a compliant and efficient way.
  • Maintain and deliver a high standard of communication, both internal and external.
  • Support the Claim Manager by attending customer meetings and fostering long-term relationships that ensure ongoing business success.
  • Stay updated on industry regulations and best practices related to motor claims.

About you

  • Demonstrated experience in a Claims recoveries or similar role, including tackling complex recoveries or difficult clients and third parties.
  • Proven experience in a role where you have lead teams or been a trusted ‘go to’ person based on your strong understanding of processes, business objectives and people’s needs.
  • Experience in delivering coaching, training and feedback.
  • Strong understanding of motor insurance recoveries and third-party claims processes.
  • Strong experience working with suppliers and managing outcomes.
  • Strong interpersonal communication skills with the ability to foster cooperative and professional working relationships with managers, peers, team members and business partners.
  • Excellent negotiation and dispute resolution skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and accuracy in claim assessments.
  • Strong communication skills, both written and verbal.
  • Demonstrated commitment to ongoing learning and professional development.
  • High level of knowledge of the Insurance Contracts Act and its implications for the provision of client services.

Why Us?

We value our team and strive to provide a comprehensive range of opportunities to support your personal and professional growth. Here's what you can expect when you join us:

  • Competitive remuneration package.
  • Central location in Fortitude Valley with convenient public transport options.
  • Career training and personal development opportunities.
  • A collaborative, supportive, and professional team.
  • Employee Assistance Program.

If you’re ready to embark on an exciting journey with Insuret, where you’ll be part of a thriving team and contribute to our success story, we invite you to apply today!

Learn more  

Fortitude ValleyPermanent

Claims Specialist & Team Lead | Insuret

About the business

Insuret is an underwriting agency offering market leading insurance products and services to fleet businesses which includes rental car fleets, peer to peer fleets, rideshare fleets and more. With over 25 years of industry experience in administering fleet insurance programs, we boast a professional and collaborative team who are passionate about delivering services designed to meet the needs of our clients.

As we continue our journey of growth, Insuret offers an exciting opportunity for a Claims Specialist & Team Lead to join the team in a newly created role!

About the Job

We are seeking an enthusiastic and experienced individual to join our Team in a permanent full-time role, reporting to the Claims Manager. As the successful candidate, you will bring with you a track record in managing high volume end to end motor claims. In addition, you will bring demonstrated experience in supporting leadership to guide, coach, and mentor team members. In your day to day you will:

  • Manage a portfolio of unique motor vehicle claims, ensuring timely and effective resolution.
  • Undertake end to end claims management – from initial lodgement, determinations, working with suppliers, ongoing customer/broker contact, through to finalisation.
  • Determine claim liability and be able to communicate outcomes effectively with customers and other parties.
  • Negotiate settlements with customers, intermediaries and third parties.
  • Dealing with escalated/complex claims matters that are referred to you by team members within delegated authority.
  • Support the Claims Manager where needed to provide guidance and leadership to the claims team to foster a strong, collaborative and positive culture.
  • Be the escalation point for other team members within their delegated authority.
  • Provide formal and informal coaching, training and guidance for team members.
  • Triage and address complaints and incidents.
  • Attend and actively participate in meetings with clients, insurers and service suppliers.
  • Work closely with internal teams to ensure adherence to regulatory guidelines and to provide optimal claim outcomes for our customers and the business.
  • Identify areas for improvement in processes, systems, guidelines within the business and recommend potential solutions to ensure Insuret can operate in a compliant and efficient way.
  • Maintain and deliver a high standard of communication, both internal and external.
  • Support the Claim Manager by attending customer meetings and fostering long-term relationships that ensure ongoing business success.
  • Stay updated on industry regulations and best practices related to motor claims.

About you

  • Demonstrated experience in managing end to end motor claims, including tackling complex claims or difficult clients.
  • Proven experience in a role where you have lead teams or been a trusted ‘go to’ person based on your strong understanding of processes, business objectives and people’s needs.
  • Experience in delivering coaching, training and feedback.
  • Strong understanding of motor insurance products and claims processes.
  • Strong experience working with suppliers and managing outcomes.
  • Strong interpersonal communication skills with the ability to foster cooperative and professional working relationships with managers, peers, team members and business partners.
  • Excellent negotiation and dispute resolution skills.
  • Strong analytical and problem-solving abilities.
  • High attention to detail and accuracy in claim assessments.
  • Strong communication skills, both written and verbal.
  • Demonstrated commitment to ongoing learning and professional development.
  • High level of knowledge of the Insurance Contracts Act and its implications for the provision of client services.

Why Us?

We value our team and strive to provide a comprehensive range of opportunities to support your personal and professional growth. Here's what you can expect when you join us:

  • Competitive remuneration package.
  • Central location in Fortitude Valley with convenient public transport options.
  • Career training and personal development opportunities.
  • A collaborative, supportive, and professional team.
  • Employee Assistance Program.

If you’re ready to embark on an exciting journey with Insuret, where you’ll be part of a thriving team and contribute to our success story, we invite you to apply today!

Learn more  

WembleyPermanent

Account Executive - Insurance Broking | Aviso Specialty

Are you self driven and motivated, keen to fast track your career with a fast growing, market leading insurance brokerage? Aviso Specialty WA, located in Wembley might just be the place for you.

About the Role

We are seeking an experienced and driven Account Executive to work with Senior Account Managers to manage and develop a portfolio of our top-tier clients including manage own portfolio.

This role is ideal for a results-focused individual with a strategic mindset who thrives in building strong client relationships while driving business growth.

Key Responsibilities

  • Manage and support a portfolio of client accounts, focusing on relationship building and retention.
  • Support and manage pre renewal, renewal and post renewal activities, including quotations, endorsements, certificates of currency and creating renewal reports.
  • Identify and convert new business opportunities through proactive relationship building and networking.
  • Manage complex renewals, ensuring deadlines are met and clients' evolving needs are addressed.
  • Attend client meetings
  • Conduct comprehensive reviews to identify potential risks, ensuring clients are protected with the most suitable coverage.
  • Work closely with in house Claims Manager to ensure equitable claims settlements
  • Develop and manage key stakeholder relationships with Senior Brokers and Underwriters

About You

  • Must have Minimum 5 years' experience as an Insurance Broker
  • A results-oriented mindset with a strong drive to pursue new business opportunities and consistently deliver outstanding results.
  • A master of client relationships with exceptional communication, quick-thinking, and a solutions-focused approach.
  • Understanding of business risks in property, construction, mining, manufacturing and engineering industries
  • Exceptional communication, stakeholder engagement, and negotiation skills.
  • Proactive, self-motivated, and dedicated to securing positive outcomes for clients.

Qualifications/Skills

  • Tier 1 or Diploma-level qualification in Insurance Broking.
  • Sound Knowledge of Microsoft office programs including Excel and Word
  • Experience with Broking Systems such as Insight, Winbeat and OfficeTech
  • Strong administrative and organizational skills with a focus on accuracy and meeting deadline including invoicing procedures and file management

What We Offer

  • Competitive salary package + bonuses + benefits.
  • A dynamic workplace with opportunities for career progression and development.
  • Modern office located in Wembley, Perth. Car Parking included
  • Opportunity to engage with Australia’s best brands and companies.
  • Opportunities to give back to the communities in which we work and live.
Learn more  

BrisbanePermanent

Senior Internal Broker | Resilium Partners

Are you ready to advance your career in mid-market and corporate Insurance?

Befor, a dynamic and forward-thinking division of Resilium Partners and the Envest Group, is on a mission to revolutionise the insurance broking experience. By combining expert knowledge with innovative technology, we're creating a seamless and unmatched broker experience. And this is only the beginning!

We're Growing and looking for a Senior Internal Broker who wants the opportunity to work on Mid-Market and Corporate Clients.

We are seeking motivated and ambitious professionals to join our Brisbane team and help support our Manager, Corporate & Speciality and learn from the best! If you are dedicated to delivering exceptional customer service, driven to achieve success, and eager to contribute to a transformative journey, we want to hear from you.

The possibilities are endless – come be a part of something exciting!

In this exciting role, you'll play a vital part in our growth by:

  • Supporting the Manager: Advise with Expertise: Partner with the Manager to provide strategic insights and guide mid-market and corporate clients through complex insurance options.
  • Connect with warm SME leads, understand their needs, and convert them into satisfied policyholders.
  • Delivering Solutions: Present tailored insurance policies that align with the unique requirements of corporate clients.
  • Building Relationships: Foster strong connections with clients to ensure seamless service and ongoing satisfaction.
  • Supporting the Team: Collaborate with the team to provide outstanding client support and achieve shared goals.

What's in it for you?

  • Be part of the excitement and accelerate your career: Gain access to exceptional learning and development opportunities and shape your future in a supportive environment.
  • Flexible Work Arrangements: Enjoy hybrid work arrangements and staggered shifts to suit your lifestyle.
  • Find your tribe: Become part of an inclusive, collaborative team where your contributions are valued and celebrated.

Befor is not just a job; it's a career launchpad.

At Befor, we're not just changing the insurance game; we're creating a new standard of excellence. If you're ready to embrace innovation, make a meaningful impact, and be part of a team that's shaping the future of insurance, apply now and help us shape the future of insurance broking!

Learn more  

DarwinPermanent

Account Executive | Aviso Specialty

Location: Darwin | Reporting to: Jim Athineos, Senior Account Executive

Type: Full-time | Flexible work arrangements available

About the Role

We’re seeking an experienced and driven Account Executive to manage and grow a portfolio of top-tier clients. In this key role, you’ll take ownership of your own portfolio while working closely with our Senior Account Executive to deliver exceptional client service and drive business outcomes.

This role suits a strategic thinker who thrives on relationship management, is results-focused, and takes pride in providing tailored risk solutions to clients.

Key Responsibilities

  • Manage and develop a portfolio of key client accounts with a focus on retention and growth.
  • Handle the end-to-end renewal process including pre-renewal preparation, quotations, endorsements, certificates of currency, and preparation of renewal reports.
  • Identify and pursue new business opportunities through proactive relationship building and networking.
  • Manage complex renewals and ensure clients’ changing needs are addressed.
  • Conduct in-depth client meetings and risk reviews.
  • Collaborate with our in-house Claims Manager to ensure fair and timely claim outcomes.
  • Build strong relationships with senior brokers and underwriters to secure competitive and suitable coverage for clients.

About You

  • Results-oriented with a strong drive to exceed targets and deliver high-quality outcomes for clients.
  • A confident communicator with the ability to build and maintain trusted client relationships.
  • Proactive, solutions-focused, and adaptable in fast-paced environments.
  • Excellent stakeholder engagement and negotiation skills.

Qualifications & Skills

  • Tier 1 or Diploma-level qualification in Insurance Broking (preferred).
  • Proficient in Microsoft Office, particularly Excel and Word.
  • Experience with broking systems such as Insight, Winbeat, and OfficeTech.
  • Strong administrative and organisational skills, including accurate file management and invoicing.

What We Offer

  • Competitive salary package.
  • Opportunities for career progression and professional development.
  • A modern, centrally located office in Darwin.
  • Flexible work arrangements to support work-life balance.
  • A chance to work with some of Australia's leading brands.
  • Opportunities to give back through community initiatives and partnerships.

Join a high-performing team where your skills and initiative will be valued.

Ready to make an impact? Apply today.

Learn more  

Glen WaverleyPermanent

Account Manager | Aviso Specialty

Key Selling Points

  • Competitive remuneration package.
  • Flexible work arrangements and a genuinely balanced approach to working.
  • A collaborative, supportive, and experienced team.

About Us

Aviso Specialty is no overnight success story. We’re a brand built on the sturdy foundations provided by the acquisition of Arete Risk & Insurance Solutions and Fitzpatrick & Co Insurance Brokers. These brokerages earned their respected reputations over many decades of service to their wide-ranging clients. It’s our turn to continue to same proud tradition underpinned by personalised service, deep experience, and an ever-present professionalism.

With over 140 staff, and 8 locations around Australia, we are excited to continue our journey of rapid growth. We now have an exciting opportunity for an enthusiastic Account Manager to join the Horticultural Team based in Glen Waverley, Melbourne.

About the Role

We are seeking an enthusiastic and experienced individual to join our Team in a permanent full-time role, reporting to the Broking Manager - Horticulture. As the successful candidate, you will bring with you a track record in both building new business and managing a diverse range of mid-market and corporate accounts. As an Account Manager, you will:

  • Actively seek out and develop new business opportunities across a wide range of industries.
  • Be the go-to contact for a portfolio of clients that you will develop, ensuring their insurance needs are met with excellence.
  • Forge and maintain strong relationships with a range of clients, insurers, and strategic partners.
  • Analyse complex insurance needs, identify solutions, and tailor effective insurance products to support client attraction and retention.
  • Assist management with operational and business development projects.
  • Provide support, guidance, and advice to Assistant Account Managers.

About You

  • Hold Tier 1 Broking qualification.
  • Demonstrated experience in both building new business and retention of existing clients in an Insurance Broking role.
  • Proficiency in MS Word, Excel, and Outlook is a must. Familiarity with the Insight Broker System and Office Tech is a plus but not mandatory.
  • Approach your work with enthusiasm and positivity, creating a vibrant work atmosphere.
  • Work collaboratively within a team while also being capable of independent work with minimal supervision.
  • Exceptional communication skills with the ability to develop relationships with peers, business partners, and managers.
  • Demonstrated commitment to ongoing learning and professional development.

Why Us?

We value our team and strive to provide a comprehensive range of opportunities to support your personal and professional growth. Here's what you can expect when you join us:

Competitive remuneration package.

  • Flexible work arrangements and a genuinely balanced approach to working.
  • A collaborative, supportive, and experienced team.
  • Access to a range of internal professional development programs.
  • Employee Assistance Program.

If you’re ready to embark on an exciting journey with Aviso Specialty where you’ll be part of a thriving team and contribute to our success story, we invite you to apply today!

Learn more  

Glen WaverleyPermanent

Account Manager – Corporate Team | Aviso Specialty

About the Role

We are seeking a skilled and motivated Account Manager to join our Corporate Insurance Team at Aviso Specialty Pty Ltd. This role involves managing a portfolio of corporate insurance clients, contributing to both the retention of existing business and the development of new opportunities.

Reporting to the Team Manager, this position is ideal for an insurance professional with strong technical expertise and a proven ability to build long-term client relationships while delivering strategic and compliant insurance solutions.

Key Responsibilities

• Manage a portfolio of corporate insurance accounts, delivering personalised service and expert advice.

• Support business retention by maintaining regular communication with clients and providing tailored insurance recommendations.

• Conduct comprehensive policy renewal processes, including gathering underwriting data, negotiating with underwriters, and finalising renewal documents.

• Drive new business development through cross-marketing initiatives, networking, and responding to new business enquiries.

• Prepare and present quotes, proposals, and reports tailored to client needs.

• Collect underwriting information and assist with policy implementation and premium collection.

• Ensure all activities comply with regulatory and company standards, including RG 146 and internal compliance frameworks.

• Maintain a sound understanding of client industries, risk profiles, and insurance markets.

• Collaborate effectively with internal teams, insurers, and stakeholders to meet client and business objectives.

• Contribute to the professional development of junior staff and support a positive team culture.

About You

• A results-driven professional with excellent relationship management and problem-solving skills.

• Strong communicator with the ability to convey technical information clearly to clients and stakeholders.

• A team player who contributes to shared goals and works collaboratively across functions.

• Detail-oriented with a focus on compliance, accuracy, and service excellence.

• Proactive and persuasive in identifying opportunities and presenting effective solutions.

Qualifications & Skills

• Tier 1 Insurance Broking qualification (mandatory).

• Sound technical insurance/broking knowledge in line with RG 146 requirements, including product knowledge, legislation, and claims processes.

• Proficient in industry systems and technologies.

• Strong written and verbal communication skills.

• Demonstrated capability in negotiation, sales, and influencing.

• High standards of administrative and organisational skills.

What We Offer

• A supportive and team-oriented workplace.

• Opportunities for career development within a growing business.

• Exposure to high-value corporate accounts and leading insurers.

• Commitment to ongoing training, development, and compliance support.

• The chance to contribute to a respected brand that values quality, integrity, and long-term client partnerships.

Learn more  

BrisbanePermanent

Senior Internal Broker | Resilium Insurance Partners

Are you ready to advance your career in mid-market and corporate Insurance?

Befor, a dynamic and forward-thinking division of Resilium Partners and the Envest Group, is on a mission to revolutionise the insurance broking experience. By combining expert knowledge with innovative technology, we're creating a seamless and unmatched broker experience. And this is only the beginning!

We're Growing and looking for a Senior Internal Broker who wants the opportunity to work on Mid-Market and Corporate Clients.

We are seeking motivated and ambitious professionals to join our Brisbane team and help support our Manager, Corporate & Speciality and learn from the best! If you are dedicated to delivering exceptional customer service, driven to achieve success, and eager to contribute to a transformative journey, we want to hear from you.

The possibilities are endless – come be a part of something exciting!

In this exciting role, you'll play a vital part in our growth by:

  • Supporting the Manager: Advise with Expertise: Partner with the Manager to provide strategic insights and guide mid-market and corporate clients through complex insurance options.
  • Connect with warm SME leads, understand their needs, and convert them into satisfied policyholders.
  • Delivering Solutions: Present tailored insurance policies that align with the unique requirements of corporate clients..
  • Building Relationships: Foster strong connections with clients to ensure seamless service and ongoing satisfaction.
  • Supporting the Team: Collaborate with the team to provide outstanding client support and achieve shared goals.

What's in it for you?

  • Be part of the excitement and accelerate your career: Gain access to exceptional learning and development opportunities and shape your future in a supportive environment.
  • Flexible Work Arrangements: Enjoy hybrid work arrangements and staggered shifts to suit your lifestyle.
  • Find your tribe: Become part of an inclusive, collaborative team where your contributions are valued and celebrated.

Befor is not just a job; it's a career launchpad.

At Befor, we're not just changing the insurance game; we're creating a new standard of excellence. If you're ready to embrace innovation, make a meaningful impact, and be part of a team that's shaping the future of insurance, apply now and help us shape the future of insurance broking!

Learn more  

Sydney CBDPermanent

Technical Systems Trainer

We are seeking a knowledgeable professional with strong Broker Systems experience and a passion for helping others learn. In this dynamic, fast-paced role, your expertise will make a meaningful impact across the Envest Group.

As a Technical Trainer, you will take the lead in designing and delivering comprehensive training programs for our Broker Management System and its connected software. Your key responsibility will be to develop engaging, effective, and innovative training solutions that cater to the diverse needs of our businesses across the group.

This is an exciting opportunity to shape learning experiences, empower teams, and drive success through knowledge. If you're ready to make a difference, we’d love to hear from you!

Key responsibilities include:

  • Design training materials, such as manuals, guides, videos, tailored to diverse learning styles.
  • Coordinating, scheduling, and delivering training sessions using multiple blended formats, including in-person, online etc.
  • Communication across various user levels across the group and effectively executing application use.
  • Providing user support and ensuring users are able to have optimal use of the systems.
  • Testing systems and workflows while maintaining up-to-date knowledge of software trends and updates.
  • Monitoring metrics and providing reports to enable evaluation and drive improvements.

What we are looking for:

  • It is essential to have a General Insurance knowledge background, ideally within a Brokerage
  • Experience with Learning and Development or within a training/mentorship role
  • Strong understanding of business processes and alignment with technology
  • Ability to evaluate and research training options and alternatives
  • Strong communication and organisational skills
  • Experience working on projects and within a fast-paced environment

Why join our team:

  • Be at the forefront of our technological innovation in the Broker Management System and utilise your creativity and initiative to have an impact on the broader group
  • Contribute to the success of this huge milestone for our business and be part of a collaborative, talented and motivated team
  • If you are ready to take on this exciting challenge and move into an exciting new role, we would love to hear from you.
Learn more  

ManlyPermanent

Claims Assessor | Point Insurance

About Us

Point Underwriting Agency is a leader underwriting agency specialising in Accident and Sickness coverage across Australia. Based in Manly NSW, we offer innovative insurance solutions include Personal Accident and Sickness, Group Personal Accident, Sports Injury Protection, and Voluntary Workers Cover.

Our success is built on four key pillars: People, Product, Claims and Service – our mission is simple: do Accident and Sickness differently.

If you’re an experienced Claims Assessor ready to bring you’re a-game and grow your career in a fast-paced, rewarding environment, we’d love to hear from you!

About the Job

As the successful candidate, you will be responsible for timely and cost-effective management of a portfolio of Accident and Sickness claims. To achieve this, you will:

  • Ensure that claims service standards (internal and external) are met in a timely manner.
  • Complete initial claim assessment sheets with detailed action plan and file strategies.
  • Manage claims from notification to file closure.
  • Ensure all actions are conducted within the limits of your authority and obtain authorisation where required.
  • Ensure that claims are managed tactically and strategically to generate optimal financial outcome while maintaining fairness to third parties involved.
  • Develop and maintain relationships with all stakeholders through exceptional customer service and support.
  • Conduct timely investigations in relation to coverage and medical issues.
  • Engage appropriate experts to assist with claims assessments where needed.
  • Maintain an effective diary system to balance competing priorities and tasks.

About you

  • Relevant tertiary qualification (highly favoured), with completion of HSC as a minimum.
  • Demonstrated experience in a personal injury claims roles (PA & Sickness experience is highly regarded).
  • Excellent written and verbal communication skills, with the ability to express thought, information, and ideas clearly.
  • Highly developed interpersonal skills with the ability to build and maintain effective relationships with a diverse range of people.
  • Strong attention to detail along with high numeracy skills.

Why Us?

We value our team and strive to provide a comprehensive range of benefits and opportunities to support your personal and professional growth. Here's what you can expect when you join us:

  • Prime Manly location with flexibility to work from Sydney CBD.
  • A role where you can truly make an impact—helping people and driving business growth.
  • Ongoing career development with training and growth opportunities.
  • A supportive, fun, and dynamic team culture where your contributions are valued!

If you’re ready to embark on an exciting journey with Point Underwriting Agency, submit your application today!

Learn more  
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